FAQ

The Departures area is on the first floor of the Terminal.
See the map at the following link: Terminal Map.
When you arrive at the airport, also consult the map to see where the check-in desks are, and consult the information monitors. Instead, the embarkation waiting areas are found after the security checks. Follow the signs after security checks.

Yes.

It depends on the airline. Please always consult the online references of the airline you are using.

They are on the first floor of the Terminal.
See the map at the following link: Terminal Map.

See the map at the following link: Terminal Map.

The luggage deposit is on the ground floor, opposite the terminal. Visit the following link: Left luggage and porter service.

Visit the link: Lost baggage
Visit the link: Lost property
Visit the link: Useful numbers of Luggage handling

List of shops and points on the map Retail (after security checks).

In the departures hall on the first floor opposite check-in desks 1 and 2 and 44 and 45 and near the escalators.

For all of these cases we recommend that you directly contact the handler of the airline in question, as they are directly responsible.
At this link: Lost baggage,it is possible to display the table of the airline handler associations and related telephone numbers.

Go to the Check-In area. If you only need labels for simple personal information, you can buy them at the at Hub stores.
See the map at the following link: Terminal Map.

If in doubt, please see this page: Enac.

The maximum dimensions allowed for oversize luggage are: 110 X 270 X 200 cm. If the luggage exceeds 55 kg, it is accepted only if on wheels.

To formalise a complaint, passengers must go to the Lost&Found office. A file called "DPR-Pilferage" will be created and the contact details of the responsible Air Carrier will be given.

On the right of the access to the security exits.

Il Milione card holders, business passengers, people with membership cards of some airlines that have agreements with us (i.e. Flying Blue Gold), pregnant women, families with infants under 2 years, and those who have purchased the service via "uFirst" or at the SAVE Ticket Office. The priority line is also available to those entitled to fly out on direct flights to the USA, who would otherwise have to use the gates to the north.

First, you must download the uFirst app and register for the service. Then, you must then select Venice Airport from among the various locations and services available, buy the pass, and show the QR code at the priority desk.

Soon, monitors will be installed that will indicate the waiting times of the queue at the entrances.

You can find all our services by consulting the Terminal Map.

Currency exchange is available on each floor of the terminal.
See the map at the following link: Terminal Map.
Customs is on the ground floor, at Arrivals zone, opposite the luggage carousels.
The tax-free office is next to the Save Ticket Office - first floor of the Terminal, before security checks.
For Tax-Free, Passenger MUST have their boarding passes and the goods purchased. You can withdraw cash from the Travelex air side (first floor - departure area after security checks, or ground floor before security checks). Alternatively, requests can be sent by post. They will then receive refunds by credit card.

The VIP lounges are on the second floor of the Terminal, after the security checks (next to the Bricco restaurant).
See the map at the following link: Terminal Map and visit: Vip Lounge.

Please visit the following link: PRM - Passengers with reduced mobility.
There is also a helpline number for information or assistance. Please note that passengers with in-vehicle disability cards can park for free in the Marco Polo Park car parks.

Wi-Fi: you can use the internet after connecting and registering at the network offered free of charge by Venice Airport.

See the map at the following link: Terminal Map to find the various ATMs and the mail-/letter-box (on the ground floor of the Terminal, just outside the Arrivals-Baggage Collection area). If you need a post office, there is no longer a post office at the airport.

Charging points for smartphones, tablets, PCs etc. are available on all floors of the Terminal. They are always free of charge, with no time limits. Each point is marked with the symbol on the map.
See the map at the following link: Terminal Map.

You can search here adding “Aeroporto di Venezia” or “Venice Airport” in your search. Please note that sleeping inside the Airport terminal itself is forbidden.

Access to the terminal is permitted from 4 a.m. The terminal closes with the last flight of the day.

See the map at the following link: Terminal Map.
Showers are available inside the Marco Polo VIP Lounge. There are two assistance room for Passengers with Reduced Mobility, one is located on the first floor of the terminal before security checks, near the escalators, and the other one is located after security checks, opposite the pharmacy.

At Venice Marco Polo Airport, there is a shared worship room open to all on the first floor after security checks, located opposite the pharmacy. 

Yes, it is a parapharmacy and is on the first floor, after the security checks. First-aid instead is on the ground floor next to the 'Rustichelli Mangione' bar.
See the map at the following link: Terminal Map.

Missing persons or announcements: as per data-protection laws, announcements may only be made with the permission of the police, so in the event of an emergency, contact the police: they must assess individual cases and decide whether to make announcements.

Business centre services are available (second floor - security pre-check area) when open.

You can buy phone cards at the 'Hub' stores. Please note that there are no stores of telephone company at the terminal.

Yes: there is a large terrace airside, which you can access via the VIP lounge. The landside area does not, of course, have a point from where you can see the runway. The only viewing point is from inside the ‘Emporio del Grano’ restaurant on the first floor. It has a large window. Please note that viewing at the window is permitted only for customers of the refreshments area.

The Tintoretto Room is available for Skyteam companies, while the Marco Polo VIP Lounge is available for the following companies or priority cards Vip Lounge.
For more information, contact the check-in desk or go directly to the check-in desk of the VIP Lounge.
You can directly buy an entrance to the Marco Polo Room from the VIP room or at the Save ticket information office on the first floor of the Terminal (the purchase also includes priority access to the Security Gate).
Fast Track / priority access to the Security Gate, which can be purchased individually via the UFirst service here.

Timetables and prices depend on the airlines. You can find them on the official websites of the airline companies or on comparison websites such as Skyscanner and others.
See page: Book your flight.

For all flights information, see the screens provided at the Terminal or on the following pages:
All Departures
All Arrivals
Seasonal Schedule
Important: SEE ALSO THE SITE OF THE AIR COMPANY, THE DEPARTURE OR ARRIVAL AIRPORT OR ALSO THE FREE SERVICE FLIGHTRADAR24.
Always arrive in time at the Airport regardless of known delays because the pre-flight operations are in any case scheduled at the pre-set times. Flight check-ins therefore end at the set times. If you are due to arrive late, you can check-in online to save precious time.

The formal travel contract is between the airline and the passenger, or through the tourist agency that issued the flight and the passenger. For answers to questions on this subject, please contact your airline via the internet or their call centre. Complaints and requests for refunds with airlines.

The formal travel contract is between airlines and passengers. For all questions, contact your airline.
We recommend reading the Travellers' Rights - Enac.

You can contact the airline through websites, support numbers and social networks. Alternatively, you can buy an additional flight ticket at our SAVE ticket office on the first floor. The airline will only refund the original ticket so it does not include the price of the ticket purchased at our ticket office.

They are on the third floor of the P1 multi-storey car park.
Visit: Car rental.

Visit:Marco Polo Park.

Press the Key Operator button on the columns opposite the entry/exit barrier, or go to the desk with operator on the ground floor of P1 parking facility at Venice airport.

The Taxis are in lanes outside the Terminal on the ground floor. The bus stops are in the same area - a little further on.

Outside the Terminal, in the lanes - outside Arrivals (ground level) or in the short-stay parking area.

Please contact the Departures Information Office or the Arrivals Information Office. Alternatively, go to the desk of the Marco Polo Park - if you need an endorsement for parking - and show an original of your disabled person's coupon.

For these cases, please contact directly the supplier handler of the airline in question. They are responsible for these situations.
Here you can display the table with the airline/handler associations and related contact numbers.

Yes, but only for specific user groups:
- airport employees
- residents of the municipality of Venice (parking facilities P1 and P2. In this case, applicants should contact their Consiglio di Quartiere (neighbourhood council) for the first issuing)
- those who work on Murano Island
Alternatively, users not belonging to these categories can register their company here by entering "company/agency discount agreement" as user type in the "Billing Data" section - you will receive a 5% discount on the prices published online.

For complaints, find out what to do about by clicking here.
Often, complaints relate to airline issues → consult the website and contact details of the airline you are travelling with.

The opening of check-in counters depends on the type of flight and airline company.
Visit Complaints.

Visit Complaints.

Privacy (data protection) issue: complaints must be reported to a law-enforcement agency (Police, Carabinieri, Guardia di Finanza), which will only act on urgent matters.

Write to marketing@veniceairport.it with your proposal along with your contact details. Your inquiry will then be taken up by the relevant staff.

You can upload your CV and view job offers in the "Join our team" section of the site www.grupposave.it.

This depends on the contract between the airline and the handler, which defines various services including the number of check-in desks available. The airport's role is only to provide check-in desks and to plan their use schedules.

See the map of the lines at the following link: Map.

See the timetable at the following link: Timetables.

See the timetable at the following link: Timetables.

ALILAGUNA makes the stops but passengers do not have to change service to reach their destination.

No, only with 24-hour or 72-hour tickets.

Yes: the lines are BLUE, ORANGE and RED.

Yes, but only in the evenings. The first available service is at 22:20 (in any case, we always recommend checking the timetable in case of any changes).

Visit ALILAGUNA FAQ.