FAQ

The Departures area is on the first floor of the Terminal.
See the map at the following link: Terminal Map.

Yes.

It depends on the airline. Please always consult the online references of the airline you are using.

They are on the first floor of the Terminal.
See the map at the following link: Terminal Map.

See the map at the following link: Terminal Map.

The left luggage office is on the ground floor outside the terminal building next to entrance 1. Visit the following link: Left luggage and porter service.

Visit the link https://www.veneziaairport.it/en/info-and-assistance/lost-baggage-and-property.html

In the departures hall on the first floor near the escalators.

For all of these cases, we recommend you directly contact the handler of the airline in question, as they are directly responsible.
At this link: Lost baggage, it is possible to display the table of the airline handler associations and related telephone numbers.

Go to the Check-In area. If you only need labels for simple personal information, you can buy them at the Hub stores.
See the map at the following link: Terminal Map.

If in doubt, please see this page: Enac.

The maximum dimensions allowed for oversize luggage are 110 X 270 X 200 cm. If the luggage exceeds 55 kg, it is accepted only if on wheels.

Go to the Lost&Found office. A file called "DPR-Pilferage" will be created and the contact details of the responsible Air Carrier will be given.

On the right of the access to the security exits.

Il Milione card holders, business passengers, people with membership cards of some airlines that have agreements with us (i.e. Flying Blue Gold), pregnant women, families with infants under 2 years, and those who have purchased the service at the SAVE Ticket Office. The priority line is also available to those entitled to fly out on direct flights to the USA.

You can find all our services by consulting the Terminal Map.

Currency exchange is available on each floor of the terminal.
See the map at the following link: Terminal Map.
Customs is on the ground floor, at Arrivals zone, opposite the luggage carousels.
The tax-free office is next to the Save Ticket Office - first floor of the Terminal, before security checks.
For Tax-Free, check this page

The VIP lounges are on the second floor, after the security checks (next to the Bricco restaurant).
See the map at the following link: Terminal Map and visit: Vip Lounge.

Please visit the following link: PRM - Passengers with reduced mobility.
Passengers with in-vehicle disability cards can park for free in the Marco Polo Park car parks.

Wi-Fi is free.

See the map at the following link: Terminal Map to find the various ATMs and the mail-/letter-box (on the ground floor of the Terminal, just outside the Arrivals-Baggage Collection area).

Charging points for smartphones, tablets, PCs etc. are available on all floors of the Terminal. They are always free of charge, with no time limits. Each point is marked with a symbol on the map.
See the map at the following link: Terminal Map.

You can search here adding “Aeroporto di Venezia” or “Venice Airport” in your search. Please note that sleeping inside the Airport terminal itself is forbidden.

Access to the terminal is permitted from 4 a.m. The terminal closes with the last flight of the day.

See the map at the following link: Terminal Map.
Showers are available inside the Marco Polo VIP Lounge. There are two assistance rooms for Passengers with Reduced Mobility, one is located on the first floor before security checks, near the escalators, and the other one is located after security checks.

There is a shared worship room open to all on the first floor after security checks. 

Yes, first aid is located on the ground floor.
See the map at the following link: Terminal Map.

Missing persons or announcements: as per data-protection laws, announcements may only be made with the permission of the police, so in the event of an emergency, contact the police: they must assess individual cases and decide whether to make announcements.

You can buy phone cards at the 'Hub' stores. Please note that there are no stores of telephone company at the terminal.

Yes: there is a large terrace airside, which you can access via the VIP lounge. The landside area does not, of course, have a point from where you can see the runway. The only viewing point is from inside the ‘Emporio del Grano’ restaurant on the first floor. Please note that viewing at the window is permitted only for customers of the refreshments area.

You can buy an entrance either at the VIP lounge front office or at the ticket information office on the first floor. 
VIP Lounge and Fast Track can be purchased together with parking https://parcheggi.veneziaairport.it/ 

Timetables and prices depend on the airlines. You can find them on the official websites of the airline companies or on websites such as Skyscanner and others.

For all flights information, see the screens provided at the Terminal or on the following pages:
All Departures
All Arrivals

Important: SEE ALSO THE SITE OF THE AIRLINE, THE DEPARTURE OR ARRIVAL AIRPORT OR ALSO THE FREE SERVICE FLIGHTRADAR24.
Always arrive on time at the Airport regardless of known delays because the pre-flight operations are scheduled at the pre-set times.
Flight check-ins, therefore, end at the set times.

The formal travel contract is between the airline and the passenger, or through the travel agency and the passenger. Please contact your airline via the internet or their call centre.

The formal travel contract is between airlines and passengers. For all questions, contact your airline.
We recommend reading the Travellers' Rights - Enac.

You can contact the airline through websites, support numbers and social networks. Alternatively, you can buy an additional flight ticket at our SAVE ticket office on the first floor. The airline will only refund the original ticket so it does not include the price of the ticket purchased at our ticket office.

They are on the third floor of the P1 multi-storey car park.
Visit: Car rental.

Visit:Marco Polo Park.

Press the Key Operator button on the columns opposite the entry/exit barrier, or go to the desk on the ground floor of P1.

The Taxis are in lanes outside the Terminal on the ground floor. The bus stops are in the same area - a little further on.

Outside the Terminal, in the lanes - outside Arrivals on ground level, or in the short-stay parking area.

Please see https://www.veneziaairport.it/en/info-and-assistance/special-assistance.html

Please contact directly the supplier handler of the airline as they are responsible for these situations.
Here you can check the table with the airline/handler associations and contact numbers.

Yes, but only for specific user groups:
- airport employees
- residents of the municipality of Venice (parking facilities P1 and P2. In this case, applicants should contact their Consiglio di Quartiere - neighbourhood council - for the first issuing.)
- those who work on Murano Island; please contact their Consiglio di Quartiere - neighbourhood council - for the first issuing.
Companies and Travel Agencies can set an agreement and benefit from a 5% discount on online prices. Please write an email to: business@marcopolopark.it 

For complaints click here.

The opening of check-in counters depends on the type of flight and airline company.
Visit Complaints.

Visit Complaints.

Privacy (data protection) issue: complaints must be reported to a law enforcement agency (Police, Carabinieri, Guardia di Finanza), which will only act on urgent matters.

Write to marketing@veniceairport.it with your proposal along with your contact details. Your inquiry will then be taken up by the relevant staff.

You can upload your CV and view job offers in the "Join our team" section of the site www.grupposave.it.

This depends on the contract between the airline and the handler, which defines various services including the number of check-in desks available. 

See the map of the lines at the following link: Map.

See the timetable at the following link: Timetables.

See the timetable at the following link: Timetables.

You can do it only with 24-hour or 72-hour tickets.

Visit ALILAGUNA FAQ.