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          VIP LOUNGE
          Wait for your flight at “Marco Polo” Vip Lounge in boarding gates area. An exclusive and refined experience where you can find at your disposal Snacks and Drinks, Wi-Fi, Newspapers and Magazines, Smartphone charging sockets and a breathtaking terrace on the Laguna and the airfiled. Your VIP Lounge ticket is valid for one access and can be used within 1 year from the date entered when purchasing online.
          FAST TRACK
          With Fast Track you have a dedicated security lane and get much more quickly to Gates Area. Your Fast Track ticket is valid for one access and can be used within 1 year from the date entered at the time of online purchase.

          Lost baggage and property

          If your luggage has not arrived with your flight or has been damaged,
          click on "Lost Baggage"; if you have lost an object inside our airport click on "Lost property".
          Baggage claims are managed by the airline handlers;
          lost property is managed by the Airport.
          The lost property will be kept for a maximum of twelve months from the date of the finding.

          Remember to collect your baggage before leaving the Venice Marco Polo Airport Arrivals hall. Check the identification tag to ensure that the baggage is yours.

          What to do

          If your baggage is missing or damaged, observe the following procedure:

          • Stay in the baggage reclaim hall.
          • Check the screen to find out which Lost & Found company handles your flight.
          • Go to the company's office.
          • Show the ticket and the coupon for the missing baggage (in the event of partial loss you must check which items have not been delivered).

          Check the baggage search status

          Click the following link and fill the form entering the PIN CODE of your lost-luggage Case File, issued by Venice Marco Polo Airport.

          Accedi al servizio lost & found

          Lost & Found office contact info

          In order to know to which handling company refer, please consult the attached table.

          The Lost & Found offices run by the Airport's handling companies are located in the Arrivals hall, near the baggage carousels:

          GH Venezia - Tel. +39 041 0980098 - opening hours: all day.

          AVIATION SERVICES - Tel. +39 041 9691201 - opening hours: all day.


          Other Contacts - Luggage Assistance

          • British Airways Baggage Assistance - +39 06 89386034
          • AirFrance e KLM Baggage Assistance - +39 02 38591272
          • Emirates Baggage Assistance - 003617777254
          • Vueling Baggage Assistance - 199 308 080

          The lost-property service at Venice's Marco Polo Airport is managed by SAVE's Lost Property Office.

          The Office is open to pick up items from 09:00 to 12.00 and from 15:00 to 18:00 by appointment. The Airport Lost Property Office is in the “Arrivals” hall, on the ground floor.

          In some cases, lost property is managed by the Lost&Found offices of the airlines. In this case, we can provide you with their contact details.

          Click the buttons below to go to your request. 

          If you have lost your baggage/item:
          • On board the ACTV bus, click here.
          • On board the ATVO bus, click here.
          • On board the Flixbus, click here.
          • On board the Alilaguna boat, click here.
          • On board a Taxi, click here.
          • On board a hire car, click here.
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