For those with autism, as well as being, in most cases, a new experience, taking a plane can involve many difficulties.
Venice Airport adheres to the project "Autism, making my way through the Airport", conceived by ENAC to facilitate the passengers' transit in the Airport by providing assistance and special services.
But it also aims - through some simple recommendations and easy strategies for the accompanying persons - to help all autistic travellers to prepare for, and happily accept, every stage of their journey.
Departures and Arrivals Assistance Service
The Airport is prepared to welcome people with autism, recognizing them as PRMs (passengers with reduced mobility) and relating them to the DPNA category (passenger with intellectual or behavioural impairments), with specialized facilities, services and staff dedicated to them.
For all information on how to request assistance during the journey and timing, please click on the following link.
If the passengers prefer not using PRM service, they can use the Priority Lane during security checks.
A chance to familiarize with Venice Airport
To meet the needs of people with autism, we have created collaterals to become more familiar with the Airport's areas and processes.
Venice Airport also offers a pre-visit to the airport for passengers with autism to provide extra help in getting to know the facilities and services available.
To book the "familiarization visit" and to be contacted by the Venice Airport personnel, it is sufficient to:
- download the booking form by clicking HERE;
- print, complete and sign the reservation form, attaching the documentation indicated in the form;
- send the form and documentation in .pdf or .jpg file to the email address email@example.com, as stated in the form.
Requests for a "familiarization visit" must be sent at least 3 days before the desired date of visit. The visit will be confirmed with email communication and organized from Monday to Friday between 9AM and 7PM at hours defined depending on the Airport's operational needs.
N.B.: autistic passengers won't be separated from their family or escort and will always be followed by our staff.
Our special thanks go to the Oltre il Labirinto Foundation, which has been fundamental to understand autistic passengers' special needs at the airport.